VFS Global: The World's Leading Visa and Passport Services Provider
VFS Global is a company that specializes in visa outsourcing and technology services for governments and diplomatic missions worldwide. The company manages the administrative and non-judgmental tasks to visa, passport, and consular services for its client governments.
With over 3,427 application centers in 145 countries, VFS Global provides convenient and accessible visa and passport services to millions of people around the world. The company”s experienced and dedicated staff are committed to providing high-quality services that meet the needs of both governments and citizens.
With 21 years of operational excellence, VFS Global has now processed more than 257 million applications and 116 million biometric enrollments. In its new integrated Sustainability Report 2022, the company highlighted its latest achievements, including processing 81% more applications, a revenue growth of 77%, an improvement in application satisfaction from 9.5% to 9.6%, and a reduction in customer complaints to 45.8%. These achievements are being touted as milestones.
In addition to visa and passport services, VFS Global also offers a range of other services, such as:
- Attestation and verification services
- Citizen services
- Biometric enrollment services
- Courier services
- Payment processing services
Founded by Zubin Jal Karkaria, the CEO of the company, in July 2001 in Mumbai, VFS Global has attracted funds from prestigious investment funds, including managed funds of Blackstone Inc., the world”s largest alternative asset manager. The company”s reliable and dependable operations through ISO-certified offices across the world have contributed to its success.
The international certifications for excellence earned by the company include:
- ISO 14001:2015 Environmental Management System
- ISO 10002:2018 Customer Satisfaction – Guidelines for complaints handling in organizations
- ISO 45001:2018 Occupational Health and Safety Management System
- People Maturity Model (PMM) Level 5
- Disability Confident Committed Employer Certificate (commitment to ensuring that the recruitment process is inclusive and accessible)
- ISO 9001:2015 Quality Management System
- ISO 37001:2016 Anti-Bribery Management System
- ISO 27001:2013 Information Security Management System – Information technology – Security techniques – Information security management systems – Requirements
- ISO/IEC/IEEE 23026:2015 Information Security Management System – Vocabulary
- Germany IT Grundschutz Certification Information Security Management System
- UK Cyber Essentials UK NCSC-backed scheme to help organizations protect themselves from a range of common cyber threats
- Spain ENS Certification Spain”s National Security Framework.
No wonder the Swiss-based Kuoni and Hugentobler Foundation and EQT, a global investment organization headquartered in Stockholm, Sweden, have also acquired minority stakes in VFS Global. Apart from Zubin Jal Karkaria, Jiten Vyas (Chief Commercial Officer), Chris Dix (Head of Business Development), Bapsy Daster (General Counsel, Head Corporate Risk, Compliance & Legal), Dhiren Savla (Chief Information Officer), Nirbhik Goel (Chief Human Resources Officer), and Bernard Martyris (Chief Culture Officer) hold the company”s other key positions.
In recognition of its merit, the company has been adorned with many prestigious awards, including the Dubai Quality Appreciation Award (DQAA) 2021, Gulf Sustainability Awards Finalist in Environmental Sustainability Programme, 19th Ghana Club 100 Awards, Golden Peacock National Training Award 2022, and Best HR Management Team awards.
