New Delhi: The Delhi State Consumer Disputes Redressal Commission recently ordered Delhi’s Metro hospital to pay Rs 15 lakh fine over alleged negligence.

A Bench of Justice Sangita Dhingra Sehgal (President) and Pinki (Judicial Member) directed the Metro Hospital & Heart Institute to pay Rs 15 lakh in compensation and Rs 50,000 in litigation costs. 

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The court noted that the hospital failed to arrange a life-support ambulance and medical supervision for a patient who had suffered a stroke. It pointed out that a hospital’s duty of care does not end with providing treatment within its premises but extends to ensuring the safe transfer of critically ill patients to other medical facilities.

The Commission observed that hospitals, particularly those charging substantial fees, cannot treat emergency transportation as an optional service.

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