"IRCTC In Parallel Universe": Indian Woman In Sweden Gets Refund And Apology For AC Failure (representative image)
An Indian woman in Sweden shared her contentment about paying higher taxes after receiving compensation for a train mishap. The woman received a text from the railways informing her of a 50 percent ticket refund in the form of a voucher, after AC failure during one of her train journeys. The railway also apologised for causing inconvenience to the passengers.
As per the screenshot posted on her X account, named as GirlFromMalmo, the text read, “The AC on your train is out of order. You will automatically be compensated for 50 per cent of the ticket price in the form of a voucher that can be used to buy new SJ tickets. You will receive your voucher via e-mail. We apologise for the inconvenience.”
Read Also: “Elections And Weddings”: Railways’ Reply Amid Viral Videos Of Crammed Trains, Chaos At Stations
The message asked the woman to visit a website in case she wanted to “rebook her journey free of charge” or “cancel and receive a refund.”
The post, which was shared on July 23, has accumulated over 3.3 lakh views and the figures are still going up.
One of the X user took a jibe at Indian railways, which is notorious for such mishaps, and wrote, “IRCTC in parallel universe.”
Another user wrote, “Its not about the tax you pay its about the quality of life/value for tax that you get in return that people mostly complain about.”
Read Also: Super Fast Trains Slows Down For Vande Bharat
Another one shared one such experience and said, “my train was delayed in London for 20 minutes, and I got a cheque as compensation sent to me in Australia.”
“Exactly! That accountability factor makes the difference,” expressed another user.
