Microsoft Denies Using Customer Data To Train AI Models

The company uses a feature called "connected experiences" to enable features such as co-authoring and cloud storage.

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Microsoft Denies Using Customer Data To Train AI Models

Microsoft Denies Using Customer Data To Train AI Models (Screenshot:X/Satya Nadella)

Microsoft denied allegations on Wednesday that it uses customer data from its Microsoft 365 applications such as Word and Excel to train artificial intelligence (AI) models.

The company’s response came after some users expressed concerns on social media that Microsoft was using their data to train AI models without their permission.

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According to Microsoft’s email to Reuters, the allegations are untrue. The company stated that it does not use customer data from Microsoft 365 consumer and commercial applications to train its large language models.

Microsoft‘s spokesperson stated that the company is committed to protecting its customers’ data and being transparent about how it uses their information.

Instead, the company uses a feature called “connected experiences” to enable features such as co-authoring and cloud storage.

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The “connected experiences” feature has been a topic of discussion on social media with some users pointing out that Microsoft requires users to opt out of the feature. However, Microsoft has clarified that this feature has no connection to how the company trains its large language models.


The concerns about data privacy and AI model training are not new. Many people are worried that companies are using their personal data without their permission to train AI models.