An X user, Sushant Mehta recently took to the platform to express his dissatisfaction with Mahindra’s cars. He tweeted, “You better fix your ground level issues of existing cars, service centres, spare parts issues, employees’ behaviours first. Before showing sky-high shallow aspirations.”
“Every single product of yours is for those who don’t study and research, media is full of complaints, I won’t talk about the looks of your products because that’s subjective still your cars stand nowhere at all near Hyundai when it comes to aesthetics.”
You either overdo or very very overdo and make gobar kinda designs. Bebe is no exception you made another ajooba-looking car which will be an eyesore in a couple of months. I have no idea if your design team or you have such bad taste. But seriously your cars are for those who want a mountain-size car in 20l and have no idea about reliability and quality. I seriously hope and wish that Mahindra and Tata can be new Maruti and Hyundai for the world but so far only disappointed,” he added.
Mahindra Group Chairman Anand Mahindra responded to Mehta’s tweet, saying, “You’re right…We’ve miles to go before we sleep.” He also shared a brief history of the company’s progress and how they have used criticism to fuel their hunger for success.
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You’re right, Sushant.
We have a long way to go.
But please consider how far we have come.
When I joined the company in 1991, the economy had just been opened up.
A global consulting firm strongly advised us to exit the car business since we had no chance, in their view, of… pic.twitter.com/xinxlBcGuV
— Anand Mahindra (@anandmahindra) December 1, 2024
His gentle reply appalled the user and he commented that he didn’t expect a response from him. Mehta deleted his tweet shortly after Anand Mahindra’s response. He stated that Anand Mahindra took the criticism constructively and he did not want to escalate the situation further.
OMG, this is so sweet.
I am glad you took the criticism constructively, I had to delete the tweet after a call from your team because I thought they were unhappy with the harsh words.— Sushant Mehta (@SkyBarrister) December 1, 2024
Mehta later revealed that he had received a call from Mahindra’s marketing team, asking if he owned a Mahindra car. Mehta expressed his discomfort at the company’s use of his contact details, which they had obtained from a booking record.
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I deleted the Mahindra tweet in which I expressed my views about advising anand mahindra ji about my ranting on their product experience during my research, my views about looks, sorting basic niggles and customer experiences first, observed during my research after booking one last…
— Sushant Mehta (@SkyBarrister) December 1, 2024