Indigo Passenger Finds Her Seat Cushionless, Airline Responds

An IndiGO passenger on Wednesday took to her social media platform X (formerly Twitter), after discovering her seat cushionless when she boarded the flight from Bengaluru to Bhopal. Sharing the video of the cushionless seat assigned to her on the flight, the passenger named Yavanika Raj Shah sarcastically wrote, “Beautiful IndiGo6E— I do hope I land safely! :) This is your flight from Bengaluru to Bhopal 6E 6465.” The tweet describing the passenger experience however received quick public attention.

Beautiful @IndiGo6E — I do hope I land safely! :)
This is your flight from Bengaluru to Bhopal 6E 6465. pic.twitter.com/DcPJTq3zka

— Yavanika Raj Shah (@yavanika_shah) March 6, 2024

Notably, the company was quick in addressing the passenger’s experience directly under her post on X, explaining that the cushions were removed for cleaning purposes. “Ma”am, thank you for speaking with us. The seat cushions were replaced before the flight for cleaning purposes. Our cabin crew promptly informed the customers who were allotted these seats. This is a standard practice for cleaning during transit as and when required,” IndiGO stated in response to the Yavanika’s post. The airline added that it is committed to providing the highest standards of cleanliness and hygiene to its customers.

We are committed to providing the highest standards of cleanliness and hygiene to our customers. ~Team IndiGo (2/2)

— IndiGo (@IndiGo6E) March 6, 2024

Ma”am, thank you for speaking with us. The seat cushions were replaced prior to the flight for cleaning purposes. Our cabin crew promptly informed the customers who were allotted these seats. This is a standard practice for cleaning during transit as and when required. (1/2)

— IndiGo (@IndiGo6E) March 6, 2024

However, while sarcastic comments flooded the comment section, some raised their similar experiences, and one user named Parag Mandpe wrote that he saw a cushionless seat while flying in IndiGO from Mumbai to Indore last week. “Saw a similar seat while flying Indigo from Mumbai to Indore last week. They fixed the cushion only after the actual passenger turned up. Maybe they are facing cushion shortage and using as per demand !”