Amazon Unveils Q, The Generative AI Chatbot For Businesses
E-commerce giant Amazon has introduced Q, a generative AI chatbot designed to enhance business operations. Amazon Web Services (AWS), the company”s cloud computing division, made this announcement on November 28 at an annual conference in Las Vegas. The chatbot developed by Amazon helps corporate customers search for information, write code, and review business metrics.
Amazon said in a statement that Q, the workplace chatbot, helps users get fast and relevant answers to pressing questions, solve problems, and generate content. The chatbot can also take actions using the data and expertise found in a company”s information repositories, code, and enterprise systems. Amazon”s Q will be helpful for business users, including marketers, project and program managers, and sales representatives. At the same time, Amazon is also aiming to compete with OpenAI”s ChatGPT and other existing chatbots powered by generative AI.
Meet your new #generativeAI assistant designed for work that can be tailored to your business. 💡
With Amazon Q, you can solve problems, generate content, get insights from data, build faster on #AWS, while helping keep your data private & secure. ☁️
🔗 https://t.co/ZKKQs9gzEc pic.twitter.com/4H0xagrgfI
— Amazon Web Services (@awscloud) November 28, 2023
The Q chatbot will be able to deliver information and advice to employees to streamline tasks and accelerate decision-making. Amazon also claims that its chatbot can personalize its interactions with each individual user based on an organization’s existing identities, roles, and permissions. The chatbot generates answers and insights based on the material and knowledge provided by the users. Amazon Q provides references and citations, so users will be able to trace which documents were used to provide a response.
“Amazon Q has a broad base of general knowledge and domain-specific expertise. It is secure and private, in practice and by design,” mentioned the company in a post announcing the arrival of the chatbot. AWS also added that they never use customers’ content from Amazon Q to train the underlying models. Amazon Q is currently available for preview in the United States.
