A woman passenger claimed that she was kicked off a flight for excessive use of the bathroom before takeoff. A passenger named Joanna Chiu revealed on social media that she was compelled to leave the WestJet aircraft for frequent trips to the bathroom due to an “upset stomach.”
Taking to X handle, she wrote: “Just got kicked off a @WestJet flight from Mexico because I had an upset stomach and was going to the washroom too much before takeoff. No promise of a hotel or rebooked flight. I had meds and was on the mend. Some customer service.”
“If you’re sick before a flight, hold it in…,” she added. Joanna Chiu shared the post on February 10.
Just got kicked off a @WestJet flight from Mexico because I had an upset stomach and was going to the washroom too much before takeoff. No promise of a hotel or rebooked flight. I had meds and was on the mend. Some customer service.
If you’re sick before a flight, hold it in…
— Joanna Chiu (@joannachiu) February 10, 2024
In the follow-up tweets, Joanne Chiu added that in her rush to get off the plane, she had accidentally left her money on the plane, but the WestJet supervisor refused to pay for her taxi to a hotel. She says that the supervisor has called a guard over to intimidate her.
She then added that when she started filming the exchange, the airline supervisor said that “unless I deleted the video I wouldn’t be able to get on a flight tomorrow.”
Joanna Chiu tweet that it distress her that she was not able to receive any assistance unless she disclosed her experience publicly. “It is sad that I wasn’t able to get any help unless I publicly aired my experience. WestJet DM’d me my booking reference number after I had asked for it repeatedly at the airport. I ended up getting in the taxi because I was legitimately worried about getting arrested,” she wrote.
In a post on February 12, Joanna Chiu said that she reached home “safe and sound”.
Meanwhile, the internet seems to be divided on their response to the incident. When users like AA Bastian wrote, “Oy. Sorry that happened to you. Yikes,” users like Jaclyn Lake reacted: “As a former flight attendant, they made the right call. I can”t vouch for how they communicated to/with you, but the decision wasn”t wrong.”