Kajol Srinivasan's Post On Offline KYC Update, SBI Expressed Regret

Stand-up comedian Kajol Srinivasan’s recent social media post is getting attention among netizens. In a post, Srinivasan said that State Bank of India (SBI) Bank has asked her Parkinson’s patient mom to come personally to branch for KYC updates, calling “how insensitive banking procedures can be to seniors”. As comments section fueled outrage over branch’s decision, the SBI in a reply tweet expressed regret over the inconvenience caused and offered assistance.

Taking to X, Srinivasan wrote: “SBI Bank asked my 80 year old, Parkinson’s patient mom to come personally into the branch for kyc update barring which they threatened to freeze her account. It’s bizarre how insensitive banking procedures can be to seniors. internet options exist but bank managers act like asses.”

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SBI Bank asked my 80 year old, Parkinson’s patient mom to come personally into the branch for kyc update barring which they threatened to freeze her acc. It’s bizarre how insensitive banking procedures can be to seniors. internet options exist but bank managers act like asses.

— Kajol Srinivasan (@LOLrakshak) December 12, 2024

KYC or Know Your Customer means a set of mandatory procedures by which bank identifies and verifies a customer’s identity. The aim of this customer identification is to prevent illegal activities such as financial crime and money laundering. The Bank can also request the customers to update the KYC from time to time.

There are two different kinds of KYC verification process; Online, Aadhar-based and Offline, in-person mode. Since SBI already gives provisions for online update for KYC, the strange demand from a branch stressing for in-person mode, especially to a person suffering from health issues, came out surprising. In the comments section, users expressed outrage over the highly unprofessional attitude of the bank.

In the reply tweet, the SBI extended regret over the inconvenience caused and requested Srinivasan to share her mother’s name, mobile number and branch name/code for assistance.

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To SBI’s tweet, Srinivasan responded: “I’m just returning from an out station destination where she resides now where I physically took her to the nearest branch accompanied by helpers and got the kyc done. It took 1 hour. But I’m really disappointed that it came to this. Please sensitive your branch managers.”